HootSuite’s Conversations Adds Real-Time Chat To Its Social Media Dashboard


HootSuite has carved out a position as a popular way for businesses to manage their social media profiles on sites like Twitter, Facebook and LinkedIn, but in its quest to become more of a one-stop “dashboard” for all social media interactions, it is adding a new feature: Conversations, an integrated, real-time messaging service, which goes live today and is available in a beta version for all three tiers of HootSuite’s 5-million user customer base — free, Pro and Enterprise.

HootSuite says that it is the first social media management system to offer an integrated, real-time instant messaging service — although companies like Salesforce, with its Chatter messaging service — may have some issues with that claim.

Conversations, HootSuite says, is built on top of its Teams product, which lets businesses divide up their HootSuite account holders into different product/operational groups to better respond to interactions. This makes sense —…

View original post 328 more words


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s